Introduction
Thank you for choosing MusicByAI! We hope you're enjoying our AI-powered music generation tool. If you're not completely satisfied with your purchase, we offer the following refund policy.
1. Refund Eligibility
To be eligible for a refund, you must meet both of the following conditions:
- Request the refund within 7 days of your purchase
- Have generated no more than 5 songs using our service
2. Different Purchase Types
2.1 Subscription Services
For subscription-based purchases:
- Refund requests must be made within the first 7 days of the initial subscription purchase
- Automatic subscription renewals are not eligible for refunds
- It is your responsibility to cancel your subscription before it renews if you no longer wish to use our services
2.2 One-Time Purchases
For one-time purchases:
- Refund requests must be made within 7 days of purchase
- The usage limit of 5 generated songs still applies
- Once the limit is exceeded, the purchase is no longer eligible for a refund
3. How to Request a Refund
To request a refund, please:
- Send your refund request to support@musicbyai.io
- Include your account email address in the request
- Briefly explain the reason for your refund request
4. Refund Process
Once we receive your refund request:
- We will review your refund request within 3 business days
- If approved, the refund will be processed through your original payment method
- Any songs generated during this period will be removed from your account
- Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account
5. Exceptions
We may consider refund requests outside of these guidelines in exceptional circumstances, such as:
- Extended service outages
- Billing errors
- Demonstrable technical issues that cannot be resolved
Such refunds will be evaluated on a case-by-case basis.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at support@musicbyai.io.